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PRE-SALE AVAILABLE NOW! WELCOME TO 🥂 DOT.

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How do I track my order?

You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there.

What States can you ship to?

We ship to: AZ, CA, CO, CT, DE, DC, FL, GA, ID, IL, IN, IA, KS, LA, ME, MD, MA, MN, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OK, OR, PA, RI, TN, TX, VT, VA, WA, WV, WI, WY

Can I get 30 minute delivery in my area?

We are partnering with PinkDot to become the first to deliver the most exclusive champagne brands in 30 minutes (no, you cant find these luxury brands on other delivery apps!). We currently offer 30 minute delivery in:

West Hollywood & Beverly Hills

Hollywood

Westwood

Brentwood

Santa Monica

Venice

You can still get fast delivery if you do not reside in these areas. Most orders ship within 1-2 business days but it can take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within 2-9 business days after shipment. From time to time, there may be some delays.

What is our estimated shipment time?

Besides 30 minute delivery, we offer expedited shipping with different carriers, giving us a fulfillment time in the warehouse from the order being created in the system to leave the warehouse of 1-3 business days.The time to ship after the fulfillment time is:
● Northeast: 2-4 business days
● Midwest: 3-5 business days
● Southeast: 4-7 business days
● West: 6-9 business days

Do I need to be home to receive my package?

Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order.

Can I ship to a P.O. Box?

Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature.

Can I add or remove a product from my order?

Not at the moment. Please check your order at checkout.

My product arrived damaged, can I return it?

We are only able to process refunds when the item has been returned to us (failed delivery attempts). This process of returning the item to us can take up to 15 business days.

How old do you have to be to place an order?

21 and older.

I ordered multiple products but I only received some of them. What happens next?

Sometimes when multiple boxes are shipped, some can be lost or misplaced. Please reach out to customer service so we can look into it and help you. 

Our CS Team e-mail address is : info@champagnedot.com

Do you ship internationally?

Yes, we also ship to the EU, Hong Kong and Singapore. Send us your request to info@champagnedot.com. Include your name, address, telephone, and email along with your order request.

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